Shipping policy

1. Order Processing

Orders in stock are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, promotions, holidays, or unexpected circumstances, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Shipping Times

After your order has been processed, estimated delivery times are:

  • Canada: 1–7 business days

  • Please note that these are estimated delivery times, not guaranteed delivery dates. Delivery times may vary depending on the destination, carrier delays, weather, customs processing, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, shipping method, and other applicable factors.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be displayed on our website or at checkout.

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow up to 48 hours for tracking information to become active after the shipping label has been created.

You can use the tracking number provided by the carrier to monitor your shipment.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will attempt to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

6. Lost, Stolen, or Delayed Packages

Once an order has been delivered to the address provided at checkout and confirmed as delivered by the shipping carrier, we are not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mailroom or reception, and the shipping carrier.

For packages that appear to be lost or significantly delayed while in transit, please contact us so we can assist you in communicating with the carrier.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the products before disposing of any materials.

Contact us within 3 days of delivery with:

  • Your order number

  • Photos of the damaged package

  • Photos of the damaged product

  • A brief description of the damage

We will review the situation and work with you on an appropriate resolution.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination and applicable laws or carrier requirements.

We reserve the right to cancel or refuse shipment of an order when fulfillment would violate applicable laws, regulations, sanctions, export controls, carrier restrictions, or other legal requirements.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has shipped. Once an order has shipped, it may no longer be possible to cancel it and the customer may need to follow our return policy.

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about your order or our shipping policy, please contact us through the contact information provided on our website.

We are happy to assist with shipping questions, tracking information, and delivery concerns.